Head of IT Infrastructure Services

Our client is a group of companies specializing in the provision of complex services in the field of IT infrastructure services provision, consulting and outsourcing services. They have vast presence on the Bulgarian market with offices throughout the country. For their headquarter based in Sofia they are looking for an experienced professional for the role of a: 

Head of IT Infrastructure Services


· Formulate, communicate and implement a strategically aligned IT Technical Operations strategy;
· Manage the operational activities of design, analysis, evaluation and maintenance of services related to infrastructure solutions and services;
· Lead, implement and influence IT Technical Operations governance aligned with recognised Industry best practice, including ITIL Service Design and Service Continuity; 
· Participate in track the process of launching new services, systems, software and hardware solutions;
· Organize proper documentation of all activities performed during the implementation process;
· Carry out performance reviews, ongoing support and provide regular feedback to the team;
· Provide technology guidance to the functional leadership and agree the technology development agenda and budget with them;
· Develop excellent relationships with key internal stakeholders (Operating Companies and Business Partners) plus 3rd party suppliers.


· 5+ years of experience on a similar role;
· 8 years of experience as a Senior IT Infrastructure Engineer;
· In depth knowledge of operating systems, hardware platforms, system software, networks, databases, system integration, data warehousing, etc.;
· Experience in IT project management;
· Ability to work under pressure and to respond quickly to changing circumstances and to tight timescales;
· Ability to lead and manage a team, managing performance effectively, setting clear expectations and objectives, managing competing priorities and balancing differing needs;
· Service Management Qualification such as ITIL is a must;
· Advanced computer skills – MS Office;
· Fluent English.

Should you consider yourself as the right candidate for this role, we would be glad to receive your CV in English.

Only shortlisted candidates will be contacted by our consultants.

Applying for this position, you are authorizing Novi Global to work and process with your personal information following the Law for Personal Data Protection.

Agency license Number 2123 issued on 04.10.2016.
Job Type:
Job Title:
Head of IT Infrastructure Services
Bulgaria - Sofia

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