IT Support Team Leader with German

Our client is a new company on the Bulgarian market with HQ in Germany and is the largest vendor-independent system integrator for Identity & Access Management (IAM) solutions, that has been successfully growing for over 20 years and employ more than 300 consultants around the world.
Because of their unique passion for IAM and the fact that excellence knows no geographical limits, they are currently expanding to new markets and their focus now is on Bulgaria. They currently gather a team of passionate operations support professionals in Sofia who want to develop in the IAM field (even without prior experience in it) and speak fluent German.

IT Support Team Leader with German


• Lead the local operations team supporting the IT Security infrastructure of their customers
• Monitor the workload of your team and resolve incoming access requests
• Identify and resolve issues where services aren’t optimally configured in line with IAM Policy
• Lead projects for onboarding tools and services to manage IAM
• Review escalated new service requests, understand why a team is requesting the service & what problem they are trying to solve
• Take part in policy and process improvements while striving to keep things simple and effective
• Monitor service heatmaps and user audits, communicate with other teams and prioritize solutions
• Communicate with our team in Germany for clarification and solution of incidents and problems
• Implement solutions for IT security requirements of our customers


• University studies in the field of information technology / computer sciences is a must
• Excellent English & German language skills
• At least 2 years of experience in leading an IT Support team
• 4+ years of practical experience on an IT support role (not necessarily IAM)
• Previous experienced in setting up an IT Support organization is a plus
• Interest in the Identity and Access Management (IAM) field
• Experienced in working together with international teams (focus: Germany)

Should you consider yourself as the right candidate for this role, we would be glad to receive your CV in English.

Only shortlisted candidates will be contacted by our consultants.

Applying for this position, you are authorizing Novi Global to work and process with your personal information following the Law for Personal Data Protection.

Agency license Number 2123 issued on 04.10.2016.
Job Type:
Job Title:
IT Support Team Leader with German
Bulgaria - Sofia

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