Desktop Support Specialist

Our client is a global research company that provides expertise in data collection using a variety of methodologies. They design customized solutions to investigate market tendencies for the specific needs of their clients. For their support team in Sofia the company is now hiring an experienced professional on the position of a

Desktop Support Specialist 


• Responds to requests for technical assistance to maintain an optimal operational computing environment for the employees in the region they are assigned to.
• Evaluate, prioritize and respond to requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
• Resolve computer, desk phones, mobiles, networking, printing, hardware and software related issues through in-depth troubleshooting and technical assistance.
• Log and track requests using help desk software, maintain history and related problem documentation.
• Handle problem recognition, research, isolation, resolution and follow-up, and refer more complex problems to technical staff while maintaining ownership of the issue.
• Install, document, take inventory, maintain, and troubleshoot all EU information technology assets.
• Create and delete user accounts, enforce security and compliance rules to employees and non-employees regarding passwords and access to computer systems.
• Physically support the EU offices as required by traveling to them.
• Provide post/pre installation support including training/education of end user on basic tool set including telephones, laptops, PDAs, GoTo meeting, Skype, conference rooms, and conference bridges.
• Provide PC/laptop image management including standard department builds
• Maintain PC Patching levels (OS, software and hardware, anti-virus).
• Provide Hand-held phone/PDA support.


• University degree in computer science or related field or technical certifications.
• 2-5 year experience in desktop support.
• Expert Proficiency in Microsoft Office Word, Excel, and PowerPoint.
• Experience of Avaya phone systems & support.
• Understanding of the Windows XP and Windows 7.
• Basic understanding of computer networking.
• Understanding of computer operations and trouble shooting.
• Experience with PC imaging software, virus protection, and inventory software.
• Understanding of desktop/laptop hardware.
• Certifications (A+, MCP, Network+ Certification) are a plus.
• Exposure to LANDesk a plus.
• Fluent English.
• Ability to travel up to 40% of the time.

Should you consider yourself as the right candidate for this role, we would be glad to receive your CV.

Only shortlisted candidates will be contacted by our consultants.

Applying for this position, you are authorizing Novi Global to work and process with your personal information following the Law for Personal Data Protection.

Agency license Number 2123 issued on 04.10.2016.
Job Type:
Job Title:
Desktop Support Specialist
Bulgaria - Sofia

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