Technical Support Specialist Level 2 - Fully Remote

Our client is a leading BPO company which is the largest independent outsourcer on the Balkans. In order to expand their technical support team for a US software company, they are now looking for a:

Technical Support Specialist Level 2 – FULLY REMOTE

Responsibilities:

• Work with our customers to resolve complex technical issues and maintain high customer satisfaction;
• Provide technical support via telephone, email or chat with SLA (service-level-agreement) while ensuring that customer satisfaction goal is achieved;
• Take ownership of technical issues and work with our Tier 3 team to resolve more advanced issues when necessary;
• Document actions in tickets to effectively communicate information internally and to customers;

Requirement:

• Proven experience in Software Application support;
• Experience in customer service via chat or telephone;
• Familiarity with JavaScript / SQL and HTML / CSS;
• Familiarity with APIs is an advantage;
• Ability to work in 24x7 shifts;
• Experience in a similar role in a SaaS or web company is an advantage;
• Fluency in English.

Should you consider yourself as the right candidate for this role, we would be glad to receive your CV in English.

Only shortlisted candidates will be contacted by our consultants.

Applying for this position, you are authorizing Novi Global to work and process with your personal information following the Law for Personal Data Protection.

Agency license Number 2123 issued on 04.10.2016.
Job Type:
Permanent
Job Title:
Technical Support Specialist Level 2 - Fully Remote
Location:
Bulgaria - Any Region
Sector:
General
Salary:
£Negotiable

How to apply

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