Fraud & Payment Agent with Turkish

Our client is an international company that provides online gaming and entertainment services. The company has a partnership with more than 50 online gaming providers across the world. For their newly established team in Sofia they are looking for a highly motivated:

Fraud & Payment Agent with Turkish


? Review player accounts and deliver appropriate follow-up to detect and identify potential Fraud, BA & AML cases.
? Keep up to date with AML and Risk directives and ensure that all operational procedures act in accordance to the latest directives published.
? Escalate cases to the relevant departments as required from time to time in accordance with internal procedures.
? Review customers at deposit and withdrawal stages, specifically to spot any suspicious or unusual activities, such as potential Fraud, Money Laundering, CFT or Bonus Abuse.
? Maintain a proactive and practical approach when dealing with player queries and other escalations.
? Review documents and approved documents
? Identifie problems and issues by performing relevant research using the appropriate tools and by following established procedures.


? Fluent Turkish and very good English languages
? Previous experience in a similar role, specifically dealing with AML/Fraud/Payments within a similar industry will be considered an asset.
? Good understanding of regulatory, AML and compliance requirements.
? Analytical mind, with a high level of attention to detail.
? Ability to meet deadlines on a day-to-day basis.
? Flexible approach to work in a dynamic environment.
? Very good communication skills.

Should you consider yourself as the right candidate for this role, we would be glad to receive your CV in English.

Only shortlisted candidates will be contacted by our consultants.

Applying for this position, you are authorizing Novi Global to work and process with your personal information following the Law for Personal Data Protection.

Agency license Number 2123 issued on 04.10.2016.
Job Type:
Job Title:
Fraud & Payment Agent with Turkish
Bulgaria - Sofia

How to apply

Apply Now

Got a Question or need some advice?

We are always here to help and support all our candidates and clients however we can.

Please feel free to call us, or fill in our contact form, and we will do our best to help.


contact us