Technical Support Specialist with Italian and English (L1)

Our client is a leading BPO company which is the largest independent outsourcer on the Balkans. In order to expand their technical support team for a US software company, they are now looking for a FULLY REMOTE:

Technical Support Specialist with Italian and English (L1)


• Work with customers to resolve complex technical issues and maintain high customer satisfaction;
• Provide technical support via chat with SLA (service-level-agreement) while ensuring that customer satisfaction goal is achieved;
• Take ownership of technical issues and work with Tier 2 team to resolve more advanced issues when necessary;
• Document actions in tickets to effectively communicate information internally and to customers;


• Experience as a Level 1 Technical Support agent, preferably in application support;
• Proficiency in English and Italian - both written and spoken;
• Familiarity with website building and languages - HTML, CSS;
• Familiarity with JavaScript, writing and reading SQL queries, experience in supporting web-hosted services, would be a strong advantage;
• Proven customer-facing communication skills.

Should you consider yourself as the right candidate for this role, we would be glad to receive your CV in English.

Only shortlisted candidates will be contacted by our consultants.

Applying for this position, you are authorizing Novi Global to work and process with your personal information following the Law for Personal Data Protection.

Agency license Number 2123 issued on 04.10.2016.
Job Type:
Job Title:
Technical Support Specialist with Italian and English (L1)
Bulgaria - Any Region

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