Technical Account Manager - FULLY REMOTE

Our client is a leading BPO company which is the largest independent outsourcer on the Balkans. In order to expand their technical support team for a US software company, they are now looking for an experienced:

Technical Account Manager - FULLY REMOTE

Responsibilities:

? Fully understand customers platform configuration and setup
? Ability to assess technical issues and its operational impact on the customer
? Drive technical conversations with customer’s technical and executive level during time of crisis
? Deliver clear and professional messages to customer’s technical and executive level
? Always strive to provide an exceptional customer experience
? Manage customer expectations and lead them to customer satisfaction
? Communicate the progress to both internal and external stakeholders
? Collaborate with the Client’s team to restore stability as fast as possible
? Oversee all customer engagement from initiation to resolution through ensuring progress by SLA and escalation
? Provide constant transparency to open engagement status/progress
? Ability to work in 24x7 shift model to join our top strategic customers conference bridge and manage crisis - service interruption POC
? Use technical tools and platforms to assess customer health state.

Requirements:

? A proven track record of Technical Account Management or other relevant experience for a SaaS or web company
? Good understanding of web technologies and the associated support teams/processes
? Experience in using software for sales management such as Salesforce, etc.
? Ability to work under pressure and to tight deadlines
? Excellent communication and interpersonal skills
? Experience in managing multiple stakeholders
? A listener who is customer-oriented and attentive to their needs
? Critical thinker and problem-solving skills
? Fluent English

Should you consider yourself as the right candidate for this role, we would be glad to receive your CV in English.

Only shortlisted candidates will be contacted by our consultants.

Applying for this position, you are authorizing Novi Global to work and process with your personal information following the Law for Personal Data Protection.

Agency license Number 2123 issued on 04.10.2016.
Job Type:
Permanent
Job Title:
Technical Account Manager - FULLY REMOTE
Location:
Bulgaria - Any Region
Sector:
General
Salary:
£Negotiable

How to apply

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