B2B Collections Expert

Our client is a leading fintech company providing smart current accounts for sole traders and small companies with offices in the UK, Bulgaria & India. Their engineering center in Sofia is rapidly growing with over 220 employees nowadays. The company is labeled as one of the fastest-growing fintech scale-ups in the UK. They are now expanding their collections department in Sofia and are now looking for an experienced:

B2B Collections Expert


? Liaising with customers daily by chat & email, in order to maximize collection percentage and taking the relevant action within agreed time-scales
? Providing essential support which enables the entire Collections team to accurately monitor the Credit portfolio across a vast array of products
? Managing arrears in line with the Collections Policy
? Ensuring compliance of all applicable FCA regulations, Data Protection and Money Laundering legislation and the company’s Lending Standards
? Updating corresponding logs and reports, be diligent and document actions and decisions
? Producing reports that provide meaningful insights to stakeholders
? Working with and building relationships with external partners; Debt Collection Agencies, Solicitors, Insolvency Practitioners and courts
? Working with the overall Credit team to identify and piloting opportunities to improve strategies and processes
? Being a stakeholder for product improvement within the Collections domain


? Bachelor's degree in law, finance or other business related discipline
? At least 2 years of working experience in a B2B collections role, engaging directly with debtors, and covering the whole collection cycle (not only credit control)
? Previous experience in a Debt Collection Agency, law firm, Insolvency Practitioner or a Fintech
? Experience in collecting business to business debt and not just consumer debt
? Previous international experience is a plus
? Ability to manage a busy workload and identify key objectives
? Strong negotiation and reasoning skills
? Fluent English

Should you consider yourself as the right candidate for this role, we would be glad to receive your CV in English.

Only shortlisted candidates will be contacted by our consultants.

Applying for this position, you are authorizing Novi Global to work and process with your personal information following the Law for Personal Data Protection.

Agency license Number 2123 issued on 04.10.2016.
Job Type:
Job Title:
B2B Collections Expert
Bulgaria - Any Region

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