IT Service Desk Specialist L1

Our client is a global company that operates in more than 20 countries with over 1500 employees. They provide clinical research services for biotech and pharma companies. For their team in Sofia the company is now hiring an experienced professional on the position of an:

IT Service Desk Specialist L1


• Support end-users via phone, chat, portal or e-mail regarding technical (SW & HW) related incidents;
• Organise, process and escalate incidents according SLAs;
• Administrate and manage user account information across various platforms & applications;
• Communicate soft- and hardware related issues with external technical partners (vendors);
• Document and register user interactions in an ITSM tool;
• Encourage process improvements and facilitate the designing and completing of IT support materials;
• Take part of on-call rotation schedule and adhere to 24/5 shift organisation (Mon-Fri);


• Bachelor or higher educational degree in IT, Computer Sciences or relevant field;
• At least 1 year of working experience in the field of IT Service Desk;
• Experience with administrating MS-based environment (Windows, Active Directory, Office Suite etc.);
• Experience with administrating internal communication platforms and internet configurations;
• Knowledge of hardware related repair- and installation procedures;
• Excellent communication & analytical skills;
• Ability to prioritise events and organise time-sensitive tasks;
• Readiness to participate in multicultural and multinational environment;
• Fluency in English language;

Should you consider yourself as the right candidate for this role, we would be glad to receive your CV in English.

Only shortlisted candidates will be contacted by our consultants.

Applying for this position, you are authorizing Novi Global to work and process with your personal information following the Law for Personal Data Protection.

Agency license Number 2123 issued on 04.10.2016.
Job Type:
Job Title:
IT Service Desk Specialist L1
Bulgaria - Sofia

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