Senior Implementation Engineer

Our client is an American software development company with an existing IT service center in Europe. They have over 800 employees and are dedicated to providing exceptional distributed software products to their clients. As they are currently building up a team on the Bulgarian market, they are looking for a:

Senior Implementation Engineer


• Gather technical solution requirements; design, build and deliver the technical solution;
• Lead technical discussions with clients throughout the project lifecycle;
• Manage the implementation of all integrations;
• Troubleshoot technical issues by confirming the validity of the problem, seeking known solutions, and compiling detailed documentation as required;
• Design and conducts Systems Integration Testing (SIT) prior to launching the solutions;
• Develop and maintain technical documentation specific to the client in order to support technical delivery and integrations;
• Work with internal teams to implement Hot Fixes and Upgrades as necessary;
• Provide guidance to SIA and SIE team members;
• Analyze current documentation and processes in order to identify areas of improvement. Work with the team to update, formalize, and implement process improvements.


• 5+ years of experience installing software solutions and integrating to 3rd party systems in a customer-facing position;
• Excellent understanding of computer networking and communications (advantage is any Networking Certification (CCNA, Network+, WCNA);
• Experience implementing solutions in a SaaS-based environment;
• Excellent knowledge of multiple ACD and Workforce Management Systems in a Contact Center environment;
• Excellent English Skills.

Should you consider yourself as the right candidate for this role, we would be glad to receive your CV in English.

Only shortlisted candidates will be contacted by our consultants.

Applying for this position, you are authorizing Novi Global to work and process with your personal information following the Law for Personal Data Protection.

Agency license Number 2123 issued on 04.10.2016.
Job Type:
Job Title:
Senior Implementation Engineer
Bulgaria - Any Region

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