Collection Specialist (B2B)

Our client is a global telecom service provider that has been offering international connectivity, datacentre, managed network services, and security services for over 25 years and through their services it has a presence in over 20 countries. The company has around 160 employees in Bulgaria and owns 4 data centers, partnering with global brands such as – British Telecom, Vodafone, A1, Deutsche Telekom, China Telecom, G?? and many others. Currently, they are looking for a motivated professional to join their Financial department as a “B2B Collection Specialist” and take responsibility for ensuring the timely collection of payments only from business customers, maintain good relationships with them and work on the relevant analysis. Additionally the person on this role will be in charge of sending payment reminders, negotiating payment plans, and collaborating with internal teams to resolve any customer-related issues. The communication is supposed to be mainly by mail, very moderate, well-balanced and professional as it addresses mainly big corporations and structures (clients of the company). Good English language and Excel skills are required for the role and an excellent communication manner. It is a very interesting role that will bring new knowledge not only in B2B collection practices, but will also provide the opportunity to gain insight in the basics of the financial control processes.

Besides the chance to join a well-established company, trusted by many of the largest telecoms in this industry worldwide, you'll benefit from their positive culture, development opportunities, and mostly - the freedom to express your creativity.

The person must be based in Sofia and the position allows a hybrid way of working.

Collection Specialist (B2B)


- Timely collection of receivables and overdue debts from B2B customers;
- Prepare and send payment reminders, letters of refusal to pay, and notices of service interruption to customers;
- Maintain good and effective relationships with the company's customers and respond to their queries regarding overdue debts;
- Monitor customer accounts, payment plans, and key collection performance indicators;
- Negotiate payment plans with customers and ensure their compliance;
- Investigate cases with internal financial control and discuss with relevant personnel for resolution;
- Report risk management cases to the Financial Director, Manager, and other relevant personnel;
- Participate in the optimization and automation of financial control processes.


- University degree;
- Previous experience as a Credit Controller; B2B Debt Collector, etc;
- Basic understanding of accounting principles;
- Excellent analytical skills, critical thinking, and the ability to analyse large volumes of information;
- Proficiency in MS Office suite with focus on Excel;
- Excellent communication skills;
- Very good English.

Only shortlisted candidates will be contacted by our consultants.

Applying for this position, you are authorizing Novi Global to work and process with your personal information following the Law for Personal Data Protection.

Agency license ? 2123 issued on 04.10.2016.
Job Type:
Job Title:
Collection Specialist (B2B)
Bulgaria - Sofia

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